1. About this policy
This policy explains how VocaUp, formerly named TOEIC Flow, handles information. The VocaUp developer can be contacted at datchuyensp@gmail.com. The app provides English-learning activities and does not require a VocaUp account.
2. Information stored on your device
The app stores learning progress, practice results, study preferences, goals, reminders, V-Coin balances, content unlocks, Premium entitlement information and analytics checkpoint markers locally to provide its features. Clearing app storage, uninstalling or changing devices may remove this information. Developer-operated cloud synchronization of your learning progress is not provided.
Some learning interactions and progress-related events are also sent as analytics events as described below; local storage of detailed progress does not mean that all activity information stays on your device.
3. Usage analytics
The Android app uses Google Analytics for Firebase to understand feature usage and improve the learning experience. Events can include screens and features used, learning milestones, practice interactions, and purchase-flow actions or outcomes. The Firebase SDK can also process app-instance identifiers, device and operating-system information, app version, session information and approximate geographic information derived from network data. Advertising identifiers may be processed depending on SDK configuration, device settings and applicable permissions.
Analytics information is transmitted to Google. We use analytics reports to understand engagement, identify problems and improve the app. The app does not require you to provide your name, email address or phone number for learning, and these details are not intentionally included in our custom analytics events. The current app does not provide a dedicated in-app analytics opt-out switch; device advertising controls do not necessarily disable analytics collection.
4. Advertising and consent choices
The app integrates Google Mobile Ads for optional rewarded advertisements. Depending on the build, advertisements may be test ads rather than live ads. The advertising and consent SDKs can process IP addresses, device or advertising identifiers, app interactions, ad views and responses, diagnostic information and consent choices to deliver ads, measure performance, prevent fraud and comply with applicable requirements. Non-personalized or test ads should not be assumed to involve no data processing.
The app requests advertising consent information using Google's consent tools before requesting ads. Where supported and required, a consent form or privacy options form allows you to manage applicable advertising choices. You may also use your device's advertising privacy controls. Availability and effects of these controls depend on your region, device and the relevant service. You can choose not to watch rewarded advertisements. Premium provides an ad-free learning experience but does not automatically disable usage analytics.
5. Purchases and subscription information
Google Play processes Android purchases and payments. The app receives information needed to verify, restore and manage access, such as product identifiers, purchase identifiers or tokens, transaction status, acknowledgement status and subscription validity information. Premium access information is stored locally. Google maintains purchase records associated with your Google account under its own policies.
The developer does not receive your full payment card number through Google Play Billing. The current app does not use a developer-operated purchase verification server. Purchase-flow analytics may record actions and outcomes; this is separate from Google's processing of your payment. See our Terms of Service for renewal, cancellation and refund information.
6. Support communications and device features
If you email us, we receive your email address and the information you choose to provide, such as a problem description, screenshots or an order ID. We use these details to respond and resolve your request. Do not send passwords, one-time security codes or full card details.
The app uses audio playback, text-to-speech and vibration for learning, and may request notification permission for study reminders. The current learning features do not record microphone audio or request access to contacts or precise device location. Text-to-speech processing may depend on the speech engine and voice selected on your device.
7. Service providers and disclosures
Information is processed by Google services for analytics, advertising, consent management and payments as described above. Support messages are handled through our email provider. We do not sell your personal information for money. Advertising-related processing may be subject to additional definitions and rights under local privacy law; this policy does not waive those rights.
Information may also be disclosed when required by law or reasonably necessary to protect users, prevent fraud or defend legal rights. Relevant provider information is available at:
- Google Privacy Policy
- Firebase privacy and security information
- Google Mobile Ads SDK data disclosures
- How Google uses information from apps and sites using its services
8. Retention, deletion and privacy requests
Local learning data is retained until it is reset, cleared or otherwise removed from the device. You can use the app's learning-data reset feature for learning progress, or clear application storage in Android settings to remove local app data more broadly. Resetting learning progress does not necessarily erase all wallet, purchase or SDK information. Clearing local data does not delete records already held by Google and does not cancel a subscription.
Analytics, advertising and transaction information is retained according to the relevant service configurations, operational needs, provider policies and legal obligations; these categories do not all have the same retention period. We retain support correspondence only as needed to handle requests, resolve disputes and meet applicable legal obligations.
You may contact us to request access, correction or deletion of information we control, or to exercise other applicable privacy rights. We may need proportionate information to verify and locate your records. Because no VocaUp account is required, we may not be able to associate a particular analytics app instance with your email address. We will explain relevant limitations rather than promise deletion of records we cannot identify or control. Google account and payment records can also be managed through Google's privacy and support tools. You may complain to a competent data protection authority where applicable.
9. Security and international processing
We use reasonable safeguards appropriate to the information handled, but no storage or transmission method is completely secure. Local data protection also depends on your device security. Keep your operating system updated and protect access to your device.
Google and other service providers may process information in countries other than your own under their applicable privacy terms and safeguards. Where local law requires a legal basis, notice or consent for processing, those requirements remain applicable; publishing this policy alone is not a substitute for obtaining required consent.
10. Children's privacy
VocaUp is an English-learning and exam-preparation tool and is not designed primarily for children under 13. We do not knowingly seek personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can investigate and take appropriate action. A parent or guardian should supervise use and purchases where required by local law.
11. Policy updates
We may update this policy when features, data practices or legal requirements change. The latest revision date appears above. Material changes will be communicated appropriately, and additional consent will be requested where required. This revision replaces older descriptions stating that the app has no advertising or analytics integrations.
12. Contact
For privacy questions or requests, contact the VocaUp developer at datchuyensp@gmail.com.
TOEIC is a registered trademark of ETS. VocaUp is not sponsored, endorsed or approved by ETS.